ship via UPS
ground transit times
shipments to Canada -please read (re brokerage fees)
returns shipping costs is
it in stock
Q. When will my order
A. We ship most orders out the same day. (We don't have a "cut off time" and we
don't guarantee it will ship same day. All orders processed as quickly as
possible, usually same day, 1st come first serve, get your order in early.)
Q. Why do you want me
to use the order form
A. We find using the order form much more accurate. Please fill out
the form and fax if possible.
(or email, but do not email with credit card)
or better yet - order online - you can take your time, make and save, edit your
list and submit when your ready -
Please use the online ordering if you need pricing - it is very time
consuming to read back each item on the phone any item not in stock will
not have a price.
Please look up the parts numbers. - if you can't find something we
are glad to help, have catalog available so you can confirm and discuss.
Q. How do
I find out up to date pricing or if part is in stock ?
A: The online ordering section (green
link) - has all the up to date pricing - parts with price are in stock !
Please download the updated
catalog , changes from the printed book are highlighted in yellow.
Q. Can I ship my order to a different address.
A. Yes, if you complete and fax our "alternate" address,
We are required by the credit card processors to ship
to the address they have on file. This is the address to which you receive
your bill. If you have a post office box, fill out the form.
If you don't know where it is billed, call the bank listed on the back of your
card. Some banks let you list an alternate address in their files, but we have
found they don't keep it on record in all cases. Please fill out the form
for us to keep on file. (all info is held in confidence)
Note: if you are shipping to a shop working on your car etc, the invoice
will be in the box.
You must tell the people where are you shipping the order, to retain all
paperwork for you.
(I understand other vendors/companies don't require this, but we have been
scammed and this is to protect your card and information from fraud, as well as
protect us. )
Q. Can I pay extra to
get it out today?
A. Sorry, no. Given the opportunity everyone would opt for this, and it
makes our days too hectic to offer this as an option.. UPS picks up here daily in
the afternoon. If you call before 12 Eastern Time if will probably go our
"same day" but this is not a guarantee.
- You can get Next Day Delivery (UPS Red), 2nd Day Delivery (UPS Blue), 3 Day
UPS Delivers Monday thru Friday as regular delivery days. They offer
Saturday delivery at extra charge
on UPS Next Day (Friday orders) and now 2 day Saturday delivery on Thursday
Q. Do you have it in
A. We keep a good inventory here, and have 95% of the items in the book
ready to ship. Most orders ship complete! with the exception of some of the
larger fiberglass items, some interior items have to be ordered for color/year
(door panels, seat covers etc.) and Special order items, i.e. Dated radiators,
side pipes, exhaust pipes.
Check the online catalog area - if it is listed with a price , it should be
in stock. Please Email any questions.
Q. How will I know when
my order shipped?
A. Provide us with your EMAIL when you order, and we will provide
you will the tracking number when the package ships. (This is done at the end of
the day thru the UPS System, Look for an email from UPS Quantum View Notify ,
you can then click on the link and follow the progress of your shipment, if you
ordered online, the "web order" number is the 2nd reference number)
Please take advantage of this email service - we are finding it very helpful.
Online orders will receive 2 confirmations - one when the
order is placed. and one when the order is shipped.
note if you call regarding your order after shipment or for a return, we
need to invoice number, not he web #
Q. How long will it
take to get my order?
A. Check the shipping map at
(Long Island to Atlanta= 1 day, Chicago= 2 days, Kentucky=2 days,
Michigan=2 days, Tennessee=2 days, Arkansas=3 days, Dallas/Fort Worth=3 days,
Nebraska=3 day, New Orleans=3 days, Oklahoma= 3 days, Arizona= 4 days, Las
Vegas=4 days, New Mexico=4 days, San Antonio=4 days, California, Oregon,
Washington = 5-6 days.) see UPS website for the latest time in transit.
Q. What is the return
policy? Do I need an authorization 1st?
** if item was shipped
direct or drop
shipped - ie carpets, door panels , rocket panels - CALL US otherwise:
A. Your have 30 days to inspect your order. Within the 30 days, you may
return any item WITH a copy of the INVOICE.
DO NOT call for permission.
JUST send it back with the invoice AND a note
explaining what you want done; for an exchange, write down the new parts list on
an order form or just put a letter in the box
. For a refund, just state that in your note.
We are trying to make this easy. - do not call, do not email
in advance, simply send it with a note and invoice-
Returns received between 30 -60 days of invoice date will be
charged a 15% restock fee.
There are NO Returns after 60 days, OR without an
There are NO Returns on NOS Carburetors, used items
after 15 days.
There are NO Returns on dated items, special order
items , i.e. dated mirrors, dated expansion tanks,
dated radiators etc. distributor tags, no returns on section 02 items, nor tools.
- no returns on electric -- wiring - switches - coils,
Q. Will this item pass
NCRS or Bloomington Gold or other "Judging" standards?
A. We can not tell you what will "pass" a certain standard, as we
have found many discrepancies between standards and original blueprints,
original research we have done over the past 25 years. >
standards/opions keep chaning - we are very clear with the online catalog
descriptions and photos <<
We try and mark in the catalog if an item is a replacement. This will indicate
to you that it is not the same in appearance to an "original"
In many cases, we put the head marks in brackets, i.e. (TR), (M hdmk) etc. this
will indicate what we are selling, but just because it doesn't say a mark in the
description, does not mean it doesn't have one. See on "online ordering area" of
the website 1000's of photos. (click on the photo or view details for a larger
We have done over
30 years of research, looking at original, non restored cars,
reading numerous manuals,
If you have done your
research and are looking for a particular mark, style of
part etc. and can't tell if the catalog has what you are looking for, be
specific in what you want, don't just ask "will this pass NCRS" or the judge
took off is yours correct ? we don't know what you have..
Fax or email us a list with your order form,
be specific if this is just a question or an
order, and mark that you want correct markings only etc.... and we will do our
best to sort it out. - do not call us with I got points off for this
is your correct , Read the catalog- , look at the online pictures ... most of
these question can be figured out that way, or else - email with specifics. Take
note, different judges interpret the judging manuals differently at the various
shows, so what one takes off for the next one might not etc..
Suggested reading: The assembly manual, Corvette Restoration by Noland
Adams, The Fact Book by MF Dobbins all listed in our catalog in section #02
decals, labels, books section.
Q. How do I know how many of an
items is needed.
A. Read the Description in the Catalog > it will either say (4) or (set) etc..
Also see the # needed column, This is the column before the price -
This may say 1 or 2 etc
1 means you need 1 PER CAR, 2 MEAN YOU NEED 2 PER
You need to TELL US 2 if it states 2 in this column.
Q. Do you have a set for that ?
A: Everything is listed in the book either individually or in sets if
i.e.. in section 04 headlights, you
can purchase all items for the bulb install separately as section 04-21J,
04-21L,04-21H OR as a SET if you look at section #04-21L, this is
listed as "1 set" and lists which items are included. Also see example in
section 42 weatherstrips, we list all the soft top weatherstrips separately
and then we list sets for all the "soft top weather strips" or car sets of
all the weatherstrips for a roadster or coupe, with the individual #'s listed in
(15c,18a,18c etc...). Usually the sets are listed after the other parts,
or at the bottom of the page and their is usually an arrow
4next to the sets, to
identify them easily.
Q. Will my address be sold and will
I be inundated with spam and mail.
A. NO!, We keep all information private and confidential. Our databases
are secure and the computers used to store your data are not connected to the
internet, so no unauthorized access will occur.
We Mail our Catalog out ONCE A YEAR. Please retain it for the full year or refer
to the copy online. You can always download the latest updated catalog from the
We have contracted with Parts 123 and they are keeping all the credit card
information and order transactions secure, our ordering computer and our
processing computer are on 2 different networks, so the information is not
available to be accessed from the outside. We email you with order
confirmations, and back order notifications only. (you will see https: this
shows you it is a secure connection). (do not email credit card information)
Q. Do you attend Carlisle,
Bloomington, Englishtown etc.
A. No, We are too busy here at home processing your orders.
We DO NOT attend ANY shows and we do not send any representatives.
We might send some catalogs to clubs who request them.
Don't be fooled by anyone in a T-shirt. It's not us.
Questions regarding order processing: / shopping carts, etc:
Q. I can't find my cart online ?
build tool was updated and works well for saving cart -- YOU MUST SAVE
THE CART NAME to RECALL the cart. we can not pull up a cart without the
name - if you have the name and can not pull up the Saved Cart
then either email us with the name and date/time and we will try to help
or contact email@example.com they
handle the cart feature (they are not here at our location and do not
know about parts)
Q. Why do I need to enter my credit card
/ address each time ?
A. The web company (parts123) we use to secure your information, does not retain
your information to protect you from fraud. The info is saved in the system and
deleted once we download the order. You will have to enter your info each time.
This is to keep your billing info and credit card information away from prying
Q. how much is shipping ?
A. We don't charge a blanket inflated shipping
charge. on the web order you will see TBD (to be determined). We charge shipping
according to the UPS chart, which is based on size, weight + your zip code. It
is impossible for us to estimate for each order online. Minimum shipping is
$14 . minimum order is $20 subtotal. Additional charges to the shipping
cost are extra large boxes, packaging needed to protect the parts from breakage
> If you absolutely need a quote on shipping, put a note in
the special instruction box (on the checkout screen) and we can email you an
estimate, this will hold up your order until you email us back.
Q. International Shipping - why do you not use Post Office anymore
the only International orders we ship are Canada - all go UPS
A. As of of January 2011, the Post Office is requiring all customs to
be entered electronically and is requiring tariff information for each
We are not setup to handle the new paperwork required.
ALL INTERNATIONAL shipments will be send UPS - you can request a quote
for shipping - and we can email you the estimated amount. note - you are
reponsible for all duties and customs charges (and yes UPS is more than
the post office )
(Canada orders- see
link regarding Brokerage Fees and how to avoid by shipping Air)
Do you have a question for us?
see bottom of page for email -- please use email for all tech questions