|
Q. When will my order
ship?
A. We ship most orders out the same day. If not able to ship due to large influx
of orders, as occurs most Mondays, the order will ship the next business day.
(We work Monday thru Friday).
Note: Monday is the heaviest call day, so we can not process all orders
same day.
Q. Why do you want me
to use the order form
A. We find using the order form much more accurate. Please fill out
the form and fax if possible.Thanks.
or better yet - order online - you can take your time, make and save, edit
your list and submit when your ready -
You must use the online ordering if you need pricing - we can not do price
checks on the phone, nor read back descriptions. - any item not in stock will
not have a price.
The online ordering section - has all the up to date pricing -
 .
Q. Can I ship my order to a different address.
A. Yes, if you complete and fax our "alternate" address,
credit card
form
We are required by the credit card processors to ship
to the address they have on file. This is the address to which you receive
your bill. If you have a post office box, fill out the form.
If you don't know where it is billed, call the bank listed on the back of your
card. Some banks let you list an alternate address in their files, but we have
found they don't keep it on record in all cases. Please fill out the form
for us to keep on file.
Note: if you are shipping to a shop working on your car etc, the invoice
will be in the box.
You must tell the people where are you shipping the order, to retain all
paperwork for you.
(I understand other vendors/companies don't require this, but we have been
scammed and this is to protect your card and information from fraud, as well as
protect us. )
we accept:
Q. Can I pay extra to
get it out today?
A. Sorry, no. Given the opportunity everyone would opt for this, and it
makes our days to hectic to offer this as an option.. UPS picks up here daily in
the afternoon. If you call before 12 Eastern Time if will probably go our
"same day" but this is not a guarantee.
- You can get Next Day Delivery (UPS Red), 2nd Day Delivery (UPS Blue), 3 Day
Delivery -
UPS Delivers Monday thru Friday as regular delivery days. They offer
Saturday delivery at extra charge
on UPS Next Day (Friday orders) and now 2 day Saturday delivery on Thursday
orders. -
Q. Do you have it in
stock?
A. We keep a good inventory here, and have 95% of the items in the book
ready to ship. Most orders ship complete! with the exception of some of the
larger fiberglass items, some interior items have to be ordered for color/year
(door panels, seat covers etc.) and Special order items, ie Dated radiators,
side pipes, exhaust pipes. check the is
it in stock link for items on back order (usually something we can't get
from other dealers).
Check the online catalog area - if it is listed with a price , it should be in
stock. Please Email any questions.
Q. How will I know when
my order shipped?
A. Provide us with your EMAIL when you order, and we will provide
you will the tracking number when the package ships. (This is done at the end of
the day thru the UPS System, Look for an email from UPS Quantum View Notify ,
you can then click on the link and follow the progress of your shipment.)
Please take advantage of this service - we are finding it very helpful in
cutting down on the extra phone calls which hold us up from working on shipping
out the orders.
Online orders will receive 2 confirmations - one when the
order is placed. and one when the order is shipped.
Q. How long will it
take to get my order?
A. Check the shipping map at www.UPS.com/maps
approximate times:
(Long Island to Atlanta= 1 day, Chicago= 2 days, Kentucky=2 days,
Michigan=2 days, Tennessee=2 days, Arkansas=3 days, Dallas/Fort Worth=3 days,
Nebraska=3 day, New Orleans=3 days, Oklahoma= 3 days, Arizona= 4 days, Las
Vegas=4 days, New Mexico=4 days, San Antonio=4 days, California, Oregon,
WAshington = 5-6 days.)
(estimates provided by UPS March 2006)
Q. What is the return
policy? Do I need an authorization 1st?
A. Your have 30 days to inspect your order. Within the 30 days, you may
return any item WITH a copy of the INVOICE.
DO NOT call for permission.
JUST
send it back with the invoice AND a note explaining what you want done; for an
exchange, write down the new parts list on an order form or just put a letter in
the box
. For a refund, just state that in your not
We are trying
to make this easy. - do not call, do not email in advance, simply send it
with a note and invoice-
Returns received between 30 -60 days of invoice date will be charged a 15%
restock fee.
There are NO Returns after 60 days, OR without an invoice.
There are NO Returns on NOS Carburetors, used items after 15 days.
There are NO Returns on dated items, special order items , ie dated mirrors,
dated expansion tanks,
dated radiators etc. , no returns on section 2 items
Q. Will this item pass
NCRS or other "Judging" standards?
A. We prefer to not comment on what will "pass" a certain standard, as we
have found many discrepancies between standards and original blueprints,
original research we have done over the past 25 years.
We try and mark in the catalog if an item is a replacement. This will indicate
to you that it is not the same in appearance to an "original"
In many cases, we put the head marks in brackets, i.e. (TR), (M hdmk) etc. this
will indicate what we are selling, but just because it doesn't say a mark in the
description, does not mean it doesn't have one. See on "online ordering
area" of the website 1000's of photos.
We have done over 25 years of research, looking at original, non restored cars,
reading numerous manuals,
blueprints etc...
If you have done your research and are looking for a particular mark, style of
part etc. and can't tell if the catalog has what you are looking for, be
specific in what you want, don't just ask "will this pass NCRS" or
the judge took off is yours correct ? we don't know what you have..
Fax us a list with your order form, be specific if this is just a question or an
order, and mark that you want correct markings only etc.... and we will do our
best to sort it out. - do not call us with I got points off for this
is your correct , Read the catalog- , look at the online pictures ... most of these question can be figured out
that way, or else - email with specifics. Take note, different judges interpret
the judging manuals differently at the various shows, so what one takes off for
the next one might not etc..
Suggested reading: The assembly manual, Corvette Restoration by Noland
Adams, The Fact Book by MF Dobbins all listed in our catalog in section #2.
Q. How do I know how many of an
items is needed.
A. Read the Description > it will either say (4) or (set) etc..
Also see the # needed column, This is the column before the price -
This may say 1 or 2 etc
1 means you need 1 PER CAR, 2 MEAN YOU NEED 2 PER
CAR,
You need to TELL US 2 if it states 2 in this column.
Q. Do you have a set for that ?
A: Everything is listed in the book either individually or in sets if
available.
i.e.. in section 4 headlights, you
can purchase all items for the bulb install separately as section 4 items
21j,k,l, OR as a SET if you look at section #4 part 21L, this is
listed as "1 set" and lists which items are included. Also see example in
section 42 weatherstrips, we list all the soft top weatherstrips separately
and then we list sets for all the "soft top weather strips" or car sets of
all the weatherstrips for a roadster or coupe, with the individual #'s listed in
(15c,18a,18c etc...). Usually the sets are listed after the other parts,
or at the bottom of the page and their is usually an arrow next to the sets, to
identify them easily.
Q. Will my address be sold and will
I be inundated with spam and mail.
A. NO!, We keep all information private and confidential. Our databases
are secure and the computers used to store your data are not connected to the
internet, so no unauthorized access will occur. (We hate that too.)
We Mail our Catalog out ONCE A YEAR. Please retain it for the full year or refer
to the copy online.
We have contracted with Parts 123 and they are keeping all the credit card
information and order transactions secure, our ordering computer and our
processing computer are on 2 different networks, so the information is not
available to be accessed from the outside. We email you with order
confirmations, and back order notifications only.
Q. Do you attend Carlisle,
Bloomington, Englishtown etc.
A. No, We are too busy here at home processing your orders.
We DO NOT attend ANY shows and we do not send any representatives.
We might send some catalogs to clubs who request them.
Don't be fooled by anyone in a T-shirt. It's not us.
Questions regarding order processing: / shopping carts, etc:
Q. I can't find my cart online ?
A. . If your
cookies are not enabled the system will not be able to save the cart. When a
cart is saved a cookie is dropped on your PC's hard drive saving that particular
cart. This means that you will only be able to recall your cart from the PC in
which it was saved. In order to recall a cart log on to the catalog and go
directly to the "View Cart" page. Here you will see a button labeled "Recall
Cart". However if your cookies were enabled and you feel that you did
successfully save and name your cart and you still are unable to find it, its
possible that you have cleared your cache, or that your PC is programmed to
clear cache periodically.
check your web browser settings: under tools/ options/ cookies - to allow
cookies from parts123.com
and do not delete cookies on exit, or clear cache or your cart will not be
able to be accessed.
Do you have a question for us?
see bottom of page for email -- please use email for all tech questions
home page - catalog page
|
